At Shaadi & Co., customer satisfaction is our top priority. We understand that sometimes you may need to return an item. Please read our return and refund policy carefully.
Return Policy:
All sales are final. We do not offer refunds. However, we are happy to provide store credit for eligible returns.
To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
Certain items, such as custom or personalized products, are not eligible for return.
Return Process:
To initiate a return, please contact our customer service team at shaadiandco22@gmail.com within 14 days of receiving your order. Please provide your order number and reason for the return.
Once your return is approved, we will provide you with a return shipping address and instructions.
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.
Store Credit:
Once we receive and inspect your return, we will notify you of the approval or rejection of your store credit.
If approved, a store credit will be issued to your account. Store credits do not expire and can be used towards future purchases.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for store credit and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at hello@shaadiandco.com. We will arrange for a replacement or issue store credit, depending on your preference and item availability.
Contact Us:
If you have any questions or concerns about our return and refund policy, please contact our customer service team at hello@shaadiandco.com. We are here to help!
