FAQs (Frequently Asked Questions)

General Questions:

• What is Shaadi & Co.?
  • Shaadi & Co. is a vibrant boutique offering a platform for buying and selling pre-owned Pakistani and Indian wedding, formal and casual attire.

Shopping Questions:

• How do I place an order?

  • Browse our collections on our website, add items to your cart, and proceed to checkout to complete your purchase.

• What payment methods do you accept?

  • We accept major credit cards, debit cards, and PayPal.

• How can I use a promo code?

  • Enter the promo code during checkout in the designated field to apply your discount.

Shipping Questions:

• Do you ship internationally?

  • Currently, we offer shipping to the US and Canada. Delivery times and costs vary based on the destination.

• How can I track my order?

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

• Do you ship to P.O. boxes?

  • Yes, we ship to P.O. boxes within the United States.

• What are the shipping costs?

  • Shipping costs are calculated based on the weight of your order and the shipping method you choose.

Return and Refund Questions:

• Can I return an item?

  • All sales are final. However, we offer store credit for eligible returns. Please refer to our Return and Refund Policy for more details.

• How do I initiate a return?

  • Contact our customer service team at hello@shaadiandco.com within 14 days of receiving your order to initiate a return.

• How long does it take to process a return?

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your store credit within 5-7 business days.

Consignment Questions:

• How do I consign items with Shaadi & Co.?

  • Contact us using the form on our website that says 'Consign With Us' We will provide further instructions upon approval.

• What is the commission rate for consigned items?

  • Shaadi & Co. retains a 15% commission on the final sale price of each consigned item.

• What happens if my consigned item doesn’t sell?

  • You have up to 60 days to sell your items. Otherwise, they will be removed from the website

Product Questions:

• Are your items new or pre-owned?

  • We specialize in pre-owned Pakistani and Indian wedding attire but also offer new items.

• How can I contact customer service?

  • You can reach our customer service team at hello@shaadiandco.com.

• What are your customer service hours?

  • Our customer service team is available Monday through Friday, from 9 AM to 5 PM (CST).

Other Questions:

• Do you offer gift cards?

  • Yes, we offer gift cards that can be purchased on our website and used for any online purchase.

• Can I cancel or modify my order after it has been placed?

  • Please contact our customer service team as soon as possible if you need to cancel or modify your order. Once an order has been processed, we may not be able to make changes.

Contact Us:

• If you have any other questions or need further assistance, please contact our customer service team at hello@shaadiandco.com. We are here to help!